Frequently Asked Questions
What do you do at events?
Every event varies, but generally, we first provide you and your guests a chance to look around the outside of the truck, ask questions about the truck. All trucks are equipped with seatbelts.
Questions and specific requests or ideas are welcome and we are always open to discuss how we may work your ideas into the event. (We will entertain all reasonable requests, providing they can be accomplished in a manner that is safe for everyone involved and fall within the time parameters of the event.)
How long will the event last?
The first part is your preference: Do you want us to arrive before, during, or after your guests have arrived? For example, you may want your guests to arrive prior to the event and then be surprised when the truck arrives.
The second part is a matter of age of your guests: With younger guests, the attention span tends to fade faster than older guests. For events with a guest of honor in the 3-5 age range the involvement is usually in the 60-90 minute range. Events for older guests of honor is a bit longer, but by the two hour mark, even the most fascinated of children and adults begin a pursuit of other activities.
Where will you park?
The reality is most homes do not have a driveway that is long enough to accommodate a 30-foot long truck (especially when filled with water) — and that’s okay. We generally park in the street outside of your home, marking the area with orange cones to both have an outer limit for guests walking around the vehicle, as well as a warning to passing vehicle traffic. (We also will help supervise guests on the traffic side as needed, based on the street and where we’ve parked.)
If the event is off-street or otherwise away from traffic, the trucks will fit most any place a vehicle is permitted. The trucks are larger than the typical family vehicle, but are not nearly as troublesome to park and situate as you may think. (Just keep in mind that residential areas and public places are all designed with access in mind for emergency vehicles, and the trucks are no exception to those original design considerations.)
Holding your event in a public place?
This is not a problem for us (as long as we have space to park), but may require a bit of leg-work as you plan your event. Depending on the property owner or park district, they may have additional requirements for your event being held on their facility, or may not allow large vehicles to be present at all. We will do our best to help you meet any requirements the property owner(s) may present. Please take the time to verify access so as not to be a problem. We would not like to arrive and be told we are not permitted to enter your designated party / event area. Additionally, if planned rides on the Fire Truck are requested for your guests, we’ll need to know where we are going, it needs to be accessible and local requirements satisfied.
How do I reserve the trucks?
Easy — Contact us by filling out our contact form or by phone (434) 981-4946. If there is no answer, leave a message and someone will contact you as soon as possible. Or by e-mail at firstname.lastname@example.org, the staff will read the e-mail and gather the details of your requirements, and someone will get back with you as soon as possible to start the requirements for booking your event.
How far in advance should I make my reservation?
Please book your event as soon as possible. Spring, summer, and fall are the most popular times of the year, and we would like to be sure we can accommodate your request. We book events on a first-come first-serve basis (with deposit).
What are your event rates?
Depending on the type of party or event request will determine the rate. Mileage, add-ons, or special requests may incur additional charges based on the type of event and your requested services.
Do you require a deposit?
We require deposits for ALL events of $100 (minimum) to ensure booking. Full deposit refund will be granted with a minimum 20 days’ notice, allowing us to re-book your event date. A 50% deposit refund if cancelled between 19 and 10 days prior. No deposit refund shall be granted with less than 10 days’ notice as the likelihood of re-booking is very slim.
What forms of payment do you accept?
We will accept: Cash, check, or credit card due upon arrival at your event. For corporate events we ask that any prior approval be done in advance, so payment may be made the day of the event. (Example: Purchase orders with appropriate information provided, payment, and signed by the proper individuals.)
What happens if I need to cancel?
Please contact us and let us know as soon as possible if your dates change, or if you are canceling your event altogether. If you do not cancel your event, or cancel upon arrival, you will be charged the deposit and the fuel surcharge to and from your event.
What areas do you provide services to?
Central Virginia is our primary area. The trucks travel at 45-55 MPH as a rule of thumb, so we may be unable to assist if your event is beyond a reasonable distance from Afton, Virginia. A mileage rate for your area can be calculated via Google Maps using our address. AFTR, LLC., has a standard formula for Mileage: Trip from Afton, Virginia, to the event and return to Afton, Virginia.
Ugh — it’s raining (or snowing, foggy, etc…)!
Bad weather is the nature of the business when doing anything outdoors, so if the weather isn’t favorable, we will be happy to work with you to reschedule your event, as needed. If your plans are for a rain-or-shine event, we are still able to join you.
Parking and staging space needed.
In order for us to join your event, we’ll need a place to park, of course. Each truck is about 30 feet in length. Parallel parking a fire truck is a bit trickier than parking a FIAT, so we appreciate having free access to the curb or sidewalk area whenever possible. (This also gives you and us plenty of space for your event guests to walk up to the fire truck without being exposed to traffic hazards.) We recommend a minimum of 50 feet for the truck. If you’d like the fire truck to arrive with lights and siren going, it might be a good idea to warn your neighbors (and animals) too.
Any clothing issues for our guests?
We take every effort to keep the trucks clean; they are still trucks, a few suggestions:
- Guests-of-Honor and event guests should keep in mind that these are open vehicles and wear comfortable, easy-to-wash clothing. (Sunday best worn at your risk.)
- Some of the trucks also have areas to climb so shoes that will protect feet and not get caught are strongly recommended.
- If you know your daughter or guest is a climber, she may be best suited in shorts or long pants; skirts and summer dresses have more fabric areas to get caught between the various tidbits of the truck.
- Recommended: Proper clothing, jackets, sweaters, sunscreen, eye, and ear protection. Dress accordingly, these are open vehicles.
What about children?
All children must be accompanied and directly supervised by an adult at all times. Parents, guardians, and caregivers are responsible for the safety, behavior, and supervision of their children while they are engaging with the trucks. Parents should be aware that the trucks, while fun and inviting, can also be dangerous. We understand that children are naturally curious and will want to explore but please keep in mind that they are fully operational vehicles.